Hours

8:30am – 6:00pm Monday-Saturday

9:30am – 4:00pm Sunday

Arrival

Your appointment time is the start time of your treatment. With that, please arrive at least 15 minutes before your treatment time to allow for a leisurely check-in. We regret to inform you that late arrivals will result in abbreviated service or considered a no-show. Please see the no-show/cancellation policy below.

Appointments

Please inform us of any medical conditions or other special needs that require our attention before your scheduled appointment.

Booking

We require a valid card number to be on file for scheduling an appointment. You can use cash or a different form of payment during checkout. There is a 2.95% service charge that is applied at checkout when using a debit or credit card. Paying with Cash for your services will eliminate this Fee.

Tardiness

Appointment times are as scheduled and cannot extend beyond the scheduled time to accommodate late arrivals. If a client is more than 15 minutes late, will be consider a No-Show and your card will be charged 100% for the scheduled services.

No-Show

A No-Show is defined as either not attending the scheduled service or having you or your guests arrive 15 minutes late to the first scheduled appointment. In the case of a No- Show, your card will be charged 100% of the entire services scheduled.

Cancellation/Rescheduling

Cancellations or Rescheduled appointments made more than 24 hours prior to the first scheduled service will not incur any charges.

Cancellations or Rescheduled appointments made less than 24 hours before the scheduled appointment will incur a charge of 50% of the total booked services.

We understand that unexpected circumstances, such as illness, can arise and may prevent you from attending your scheduled appointment. However, to maintain the fairness and integrity of our booking process, we have implemented a cancellation policy that requires a fee for all late cancellations, late rescheduling and no-shows.

Sickness

Massage/bodywork is not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of an infectious or contagious condition.

Considerations

To preserve our tranquil environment, The Spa is a cell phone and smoke free environment. We provide light refreshments to our guest.

Valuables

Please do not bring jewelry or other valuables in The Spa. We are not responsible for any items that are left, lost or stolen.

Membership

Memberships are a monthly commitment and can be canceled at anytime. Stacking of packages will not be available for any memberships and are non-transferrable.

Misconduct

Sexual misconduct of any kind is strictly prohibited at our spa. We maintain a safe and respectful environment for all our guests and staff. If sexual misconduct happens during service, service will be terminated and you will be charged 100% of service.